When I went to one of the local offices to seek help, even the lady who worked there did not know what was going on she said that my case was the first in her 23 years of working for H&R Block, that she was very sorry for what happened and did not know what else to do to help me, and that I should call the customer service center to ask for a refund. I waited 10 business days and did not hear anything back from them. The conversation then ended with "your case has been escalated wait 3-5 business days to hear back either by phone or emails". When I called the service support ***************, the "supporters" said that they do not have my records in the system and responded with a "I don't care", hypocritical attitude. Their services are horrible! After being very quick to introduce me to all of the "premium features" that they have including "Peace of mind" and then take my money promptly with a sentence "No refund" in the receipt, I went through such an emotional ordeal trying to get my taxes done with a "tax pro" who hardly responded to my messages within 3-5 business days. They never gave us a straight answer, they only said we would be paid on our debit card by today March 3, 2023. We’ve physically walked into the 23rd street location to get answers. We’ve spoken to the customer representatives a dozen times without any proper explanation as to why we haven’t been paid. We haven’t received our refund of $5,135. The federal refund was never deposited into our account. The problem is that there aren’t any funds available on our debit card. Our federal tax return was accepted by the IRS no problems and refund sent to hr block February23, 2023 to be disbursed to my wife and I to a debit card provided by HR Block.Īccording to the tax preparers at the HR Block office, as well as their phone customer representatives, the refund was submitted to our account and was supposed to be available on our provided debit card on Thursday, February 23rd, 2023. For more information or to submit comments prior to the public hearing, contact Aarica Coleman, HRA Administrator, at or 95.My wife and I filed our taxes at HR Block located on **** ** in ********, ** like normal on February 10, 2023. Further informationĪ full copy of the proposed ordinance is available below or for review during regular business hours in theCity Clerk’s Office at the Bloomington Civic Plaza, at the address listed above. Meeting agenda and documents are available at blm.mn/meetings. Please indicate if you also plan to attend in person or call in during the meeting to provide live testimony. Include your name, phone number, and address when leaving a voicemail or email. Include the item number and title listed on the agenda.
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